Refund policy

Refund Policy
Last updated: 3rd December 2025

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Made For You

Every 7ORiGiNS piece is created on demand — crafted individually with intention.
Because each item is made specifically for you, we’re only able to offer refunds in certain situations.

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Damaged or Incorrect Orders

If your item arrives damaged, misprinted, or incorrect, we will replace it or issue a refund.

To request a replacement/refund:
• Email support@7origins.co.uk within 14 days of receiving your item
• Include your order number
• Attach clear photos of the issue
• Provide a short description of the problem

We’ll review your request and make it right.

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We Do Not Accept Returns For

• Wrong size ordered
• Change of mind
• Items worn, washed, or used
• Products returned without contacting us

All items are produced on demand, so we cannot resell or reprocess returned items.

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Exchanges

We do not offer traditional exchanges.
If you need a different size or style, please place a new order.