Refund policy

Refund and Returns Policy

Last updated: 29 August 2026

We want you to be happy with your 7ORiGiNS® order. This policy explains how cancellations, returns, faulty products and refunds are handled.

UK change-of-mind cancellations

If you are a UK customer, you may cancel an online order without giving a reason by notifying us within 14 days of receiving it.

After notifying us, you must return the product within a further 14 days.

To start a return, email support@7origins.co.uk with:

• Your order number
• The item you wish to return
• Confirmation that you wish to cancel the order

We will provide return instructions and the appropriate return address. Please do not send an item back without contacting us first.

Return condition

You may inspect an item as you would in a shop. Returned products should be unworn beyond trying them on, unwashed and in their original condition.

We may reduce a refund if an item’s value has been diminished through handling beyond what is reasonably necessary to inspect it.

Return postage

For change-of-mind returns, the customer is responsible for return postage. We recommend using a tracked service, as the returned item remains your responsibility until it reaches the specified return address.

Refunds

For an eligible cancellation, we will refund:

• The price paid for the returned product
• The original standard delivery charge

If you selected an enhanced or express delivery service, we are only required to refund the equivalent standard delivery charge.

Refunds will be issued to the original payment method within 14 days of receiving the returned product or receiving satisfactory evidence that it has been sent back, whichever occurs first.

Damaged, defective, misprinted or incorrect products

If your item arrives damaged, defective, misprinted or materially different from what you ordered, please email support@7origins.co.uk as soon as possible and preferably within 30 days of delivery.

Please include:

• Your order number
• Clear photographs showing the problem
• A short description of the issue

Once reviewed, we will arrange an appropriate remedy, which may include a replacement or refund. We will cover reasonable return costs if we ask you to send a faulty or incorrect item back. In many cases, a return will not be necessary.

This does not affect your statutory rights regarding faulty, misdescribed or unsuitable goods.

Personalised products

The statutory change-of-mind cancellation right may not apply to products personalised or customised specifically to your instructions. This exception does not apply merely because a standard 7ORiGiNS® product is manufactured after ordering.

Exchanges

We do not currently process direct exchanges. For an eligible change-of-mind return, return the original product in accordance with this policy and place a new order for the preferred colour, size or style.

International customers

Customers outside the UK may have additional rights under the laws applying in their country. Nothing in this policy limits rights that cannot legally be excluded.

Need help?

Email support@7origins.co.uk. We normally respond within 24–48 hours.